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Beware of scam/phishing emails
Posted by Derek Ainger on 30 August 2016 03:35 PM

Beware of emails asking you to verify your password, or to reply/follow links to confirm your email is correct.

Vispa will never email you, asking to confirm your password or ask you to follow any links to confirm your email address.


Always check that the return address is a Vispa email address ( / / etc.)

One such email received was from an email address ending in!



Attn: Upgrading MailBox in Progress Verify Password



Verify Your Mailbox

Dear Your mailbox has exceeded its mail-quota and due for upgrade. 
You can upgrade to extra 15GB plan now. Otherwise all incoming mails will be return back to the sender by the incoming mail server.

Upgrade your Mailbox Now

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Major BT Wholesale Service Outage (resolved)
Posted by Derek Ainger on 21 July 2016 09:05 AM

We have been made aware of issues on the BT Wholesale network.

We believe the current outage affecting BT based connections (FTTC/ADSL) is linked to a power failure at Telehouse North (London). There is no ETA as of yet.


We do not believe this to be affecting our LLU based connections


Our City Wireless services remain unaffected


UPDATE 10:15


The problem WITH BT Wholesale platform is a power outage affecting the 3rd floor of Telehouse North where BT are located. Engineers are working on this as a top priority and we hope to see a resolution shortly.


UPDATE 10:27


Sessions are starting to be restored. A router reboot may be required to force a re-attempt to authenticate.


UPDATE 13:00


Outage resolved.

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New Vispa Packages!
Posted by Derek Ainger on 29 June 2016 03:16 PM

Have you taken a look at our brand spanking new packages for our ADSL (up to 24 Mbps) and FTTC (up to 40Mbps and 80 Mbps) services yet?

We now offer truly unlimited broadband, alongside line rental and call packs.

  •   Unlimited broadband (up to 24 Mbps download / up to 448 Kbps upload) starts from £15.99 per month.*
  •   Unlimited broadband & line rental starts from £25.99 per month.*

*We also offer higher upload speeds of up to 1.2 Mbps, starting from £17.99 per month for broadband only or £27.99 per month for broadband & line rental.

  •   Unlimited Fibre To The Cabinet (FTTC) (up to 40/10 Mbps) starts from £26.99 per month.**
  •   Unlimited FTTC (up to 40/10 Mbps) & line rental starts from £39.99 per month.**
  •   Unlimited FTTC only (80/20 Mbps) starts from £29.99 per month.**
  •   Unlimited FTTC (80/20 Mbps) & line rental starts from £43.99 per month.**

**12, 18 or 24 month contract applies.

FTTC install/activation charges:

12 month contract: £80 + VAT.

18 or 24 month contract: £30 + VAT

 Free router is supplied with any 24 month contract (£10 p&p fee applies)


If you'd like to discuss any of these packages, feel free to give us a call or email us at

If you'd like to sign up to any of these packages, you can do so here:



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Winwick Suspected Wind Damage (resolved)
Posted by James Ormerod on 28 March 2016 09:57 AM

We are aware of an outage in Winwick. Any customers connected to Waterworks Lane repeater will be offline.

We suspect the outage is caused by wind damage and our engineers are unable to safely access the repeater site until the winds drop.

We will post a further update in 3 hours.


Update: Resolved at 2pm.



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Internet Connectivity Supplier Outage [resolved]
Posted by Derek Ainger on 17 March 2016 11:15 AM

We have identified a possible network outage on one of our suppliers' broadband network.

It seems that a small amount if customers lost connection between 11pm last night and 1am today. However, their connection did not come back on its own.

Our suppliers' systems show those customers affected connected to their network, but this connection is not being passed over to the Vispa network, for internet connection.

We have raised this up to our suppliers, and we hope to have further information soon.

If you have no internet connection, and you have restarted your router/modem, please contact us, so we may investigate/add you to the affected customer list we have provided to our suppliers.


*Update 17 March 15:31

Although we have no official confirmation that the outage has been resolved, we are seeing customers back online since just before midday.

If you are still experiencing problems, firstly please restart your router. If you cannot resume a connection please contact us.

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