Due to a system error, both Direct Debit & Credit/Debit card systems, additional usage charges have not been debited from customers accounts for both January and Februrary 2013.

These charges will be debited along with March 2013 charges which have been raised today.

We appologise for the inconvenience and would like to remind customers to contact our team on 0844 979 888 should they wish to discuss changing their tarriff in order to avoid on-going additional usage charges.

This communication is to notify you that Scheduled Maintenance is required to be carried out on Vispa's Wireless Network.

We've made some changes to our Terms and Conditions in order to bring them up-to-date with our products, services and distance selling regulations. These terms and conditions form your contract with Vispa.

If you are an existing customer, we are required to give you 14 days notice therefore they will take effect on 18th April 2013. For new customers, they will take effect immediatly.

You can download our new copy from http://www.vispa.net/downloads/terms/about-general-terms.pdf

Key changes in summary are as follows :-

• Changes to our registered office.
• Definitions updated for new technology & contract wording.
• Various changes to wording in line with new products and services on offer.
• Returned cheque charges reduced from £30 to £5.
• Wireless Broadband installation processes and requirements.
• Wireless Equipment & maintenance.

Due to an interupption in service by our supplier, telephone call charges from 19th March 2013 to 3rd April 2013 have been billed in April 2013 and not March 2013.

We appologise for any inconvenience.